Dave Foy of dealership training firm Quantum5 and social psychologist Deb Mashek focus on how customers earnings and switch thrives when dealership gross sales and provider departments cooperate.
January 11, 2023 12:00 AM
Admire many agencies, auto dealerships are no longer proof in opposition to departments turning into “siloed” or participating in turf battles. But for a dealership to succeed, the gross sales and provider departments must work collectively. Senior Editor Dan Shine spoke with Dave Foy, vice president of operations for dealership training firm Quantum5, and social psychologist Deb Mashek on how customers earnings and switch thrives when dealership gross sales and provider departments cooperate. Foy and Mashek, creator of Collabor(h)ate: How To Construct Fantastic Collaborative Relationships at Work (Despite the indisputable fact that You’d Pretty Work By myself), furthermore wrote a guest column on the topic for Car news.
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